Exchange & Return Policy

1. Return Policy

• All sales are final. Cash refunds are not available for a change of mind or no longer wanting the product after the purchase is completed and the order is received.
• Personal care, beauty and fragrance products cannot be returned, due to their nature and hygiene and safety standards.
• Opened or used products, or products whose seals or original packaging have been removed, cannot be returned.
• Exceptions apply if a product arrives damaged, different from what was ordered, or not as described; such cases are handled according to the customer's rights and applicable law.

2. Exchange Policy

Wishes offers exchanges under the following conditions:

1. An exchange must be requested while the delivery courier is present, and no later than one hour after receiving the order.
2. The product must be in its exact original condition, unopened and unused, with its original packaging, seals and labels intact.
3. Exchanges are not accepted after the courier has left and the time limit has passed, except in cases of error, damage or an order that doesn't match.
4. Exchanges are subject to approval by the Wishes team and the availability of the replacement product.
5. If you choose a higher-priced product, you pay the price difference.
6. If you choose a lower-priced product, the difference is settled as agreed with customer service.

Exchange fees

• Exchanges are completely free and covered by Wishes, with no extra delivery fees for the customer, only in these cases: missing items from the order, a different product sent than the one ordered, or a damaged product where the store is found responsible.
• In other cases, where the customer requests an exchange for personal reasons and the Wishes team approves it, the customer pays the delivery fees for returning the product and sending the replacement (both ways).
• Wishes reserves the right to accept or decline optional exchange requests based on store standards and the product's nature and condition, after contacting customer service.

3. Choosing Fragrances & Scents

At Wishes we provide a detailed description for every product, including the type of scent, the fragrance notes, the ingredients and the product's key features.

Our team is also happy to help and advise you before you order, so you can choose the product that suits your wishes and preferences.

Therefore, exchange requests are not accepted in these cases:

• Not liking the scent of a fragrance or product after receiving it is not an accepted reason for exchange or return.
• The actual scent differing from your expectations or personal taste does not give the right to an exchange.
• The final product choice is made by the customer after reading the product description and using the help of the Wishes team.

4. Special Orders & Pre-orders

Because some products are sourced on special request and imported from abroad, Wishes uses a deposit system to confirm special orders.

1. Confirming a special order requires a 50% deposit of the total order value.
2. The reservation is not confirmed, and sourcing does not begin, until the deposit is received.
3. Once the order is confirmed and purchasing or sourcing from the supplier has started, the order cannot be cancelled due to a change of mind.
4. The deposit is non-refundable if the customer cancels after sourcing has started, within the limits permitted by law.
5. The customer is informed of the price and the estimated arrival time before the reservation is confirmed.
6. If Wishes is unable to obtain the product, the amount paid is refunded to the customer.

5. Damaged Products or Incorrect Orders

We check every order before it is sent. If you receive:

• A damaged product.
• A product different from the one you ordered.
• An incomplete order due to an error on our side.

Please contact us within 24 hours of receiving your order, with your order number and clear photos or a video showing the problem.

We will review the case and provide a suitable solution: an exchange, compensation, or a refund where due, in accordance with applicable law.

6. Packaging & Delivery Options

Wishes offers several packaging and delivery options, so you can choose what suits you:

1. Standard Packaging

• Your order is prepared in Wishes' standard packaging.
• Delivery inside Baghdad: 5,000 IQD.
• Delivery to other provinces: 5,000 IQD.

2. Premium Packaging

• Products are wrapped in bubble wrap to protect them in transit.
• Your order is placed in a dedicated carton box instead of a delivery bag, for better protection.
• Delivery inside Baghdad: 6,000 IQD.
• Delivery to other provinces: 7,000 IQD.

3. Gift Packaging

• Special gift wrapping and elegant decoration of your order.
• Option to add special bags carrying the original brand's logo, subject to availability.
• Additional service fee: 3,000 IQD.

Note: the gift packaging fee is added to the delivery fee for your chosen packaging type and area.

7. Delivery Fees & General Terms

• Delivery fees are set by our contracted delivery company, not by Wishes.
• Delivery fees are separate from the product prices.
• Delivery prices are fixed and cannot be negotiated, reduced or waived; free delivery is not normally offered.
• Some of Wishes' valued customers may receive special benefits or offers, as decided by the store.
• For exchanges due to a change of mind, the customer pays the delivery fees both ways.
• If the error is on Wishes' side, or the product was damaged on arrival and the store is found responsible, the store covers the necessary handling and delivery costs.
• Wishes reserves the right to inspect the condition of products before approving exchange requests.
• Please check your order details, products and packaging options before completing your purchase.
• This policy does not affect customers' mandatory rights under applicable Iraqi law.